top of page

Compare Conveyancing Complaints Procedure


If you have any complaints about that have caused or may cause financial loss, distress, or inconvenience, please don't hesitate to reach out to us. You us through email at or by writing to the Chief Executive Officer, The Pip Group of Companies, 128 City Road, London, United Kingdom, EC1V 2NX.


Compare Conveyancing main goal is to resolve your complaints about our service as quickly as possible. If you have lodged a complaint via phone or in-person, we'll make sure to fully understand your situation by summarising our understanding and seeking clarification if needed. We will conduct a thorough and fair assessment of your complaint, backed by a reasonable and comprehensive examination of the evidence. We'll provide you with a written response that explains our findings and promptly take remedial action or offer appropriate redress if your complaint is substantiated.


Within 7 days of receiving your complaint, we'll send you a written acknowledgment explaining how your complaint will be investigated. The investigation process should not exceed 28 days from the date of receiving your complaint.


If you are unsatisfied with our handling of your complaint, you will have the opportunity to request a review by a different senior manager within our company. The outcome of this review will be communicated to you within 28 days of the second review. The process for requesting a review will be detailed in our comprehensive response to your initial complaint.

bottom of page